Terms & Conditions for Phone Booth Audio Hire

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1. Booking & Payment

All bookings are subject to availability and will be confirmed only upon receipt of a deposit. The remaining balance must be paid in full before or on the day of the event, unless otherwise agreed in writing.

Promotions/discounts do not apply to packages.

Failure to make payment in full by the agreed date may result in the cancellation of the booking and forfeiture of the deposit.

2. Hire Duration

The standard hire duration is 5 hours, unless otherwise stated at the time of booking. Any additional hours must be requested and agreed upon in advance, and may incur additional charges.

Setup and takedown times are not included in the hire period but must be considered when booking your event space.

Unattended Booth Use – Terms & Conditions

The Memory Booth team will set up and fully test the phone booth prior to the event start time to ensure all equipment is functioning correctly.
 

Once the event begins, the booth operates unattended. Clear instructions are provided to guests for proper use.
 

While we take every precaution to ensure the booth is working at the time of handover, The Memory Booth is not liable for any issues that arise due to misuse, guest interference, relocation, unplugging, tampering, or damage caused during the event.
 

This includes (but is not limited to) circumstances where:
 

• The phone or equipment is moved by venue staff or guests
   
• Power is disconnected
   
• Guests damage or mishandle the equipment
   
• The handset, receiver, or cables are unplugged
   
• Items are placed on or around the booth that obstruct operation
   

In the event these actions result in audio messages not being recorded, partial recordings, or malfunction, The Memory Booth cannot be held responsible and no refunds or compensation will be provided.
 

The client is responsible for ensuring the booth remains in its original place, kept powered, and in a safe, accessible area for the duration of the hire.

3. Delivery, Setup & Collection

The Memory Booth team will deliver, set up, and collect the phone booth at the agreed times and location.

It is the customer's responsibility to provide adequate access for delivery and setup. If access is restricted or unavailable at the agreed time, additional charges may apply.

If the Memory Booth team encounters unforeseen issues with setup due to space, access, or venue permissions, the customer will be informed. The Memory Booth team will not be held responsible for any loss or inconvenience caused.

4. Use of Equipment

The phone booth and audio phone must be used only for their intended purpose, and in accordance with the instructions provided by the Memory Booth team.

Customers must ensure that guests follow the guidelines to ensure proper use. Tampering with the equipment, particularly the buttons and controls on the audio phone, is strictly prohibited.

The customer is responsible for any loss, damage, or theft of the equipment during the hire period.

5. Liability & Insurance

The Memory Booth team takes all reasonable measures to ensure that the phone booth and audio phone are in good working condition.

However, we do not accept liability for any unforeseen technical malfunctions, failures, or issues that arise during the hire period, which are beyond our control, including loss of recordings.

The customer is liable for any damage caused to the booth or audio phone during the hire period, and may be charged for repairs or replacements as necessary.

6. Force Majeure

The Memory Booth team is not responsible for any cancellations, delays, or failure to perform services due to unforeseen circumstances beyond our control (e.g., extreme weather, acts of God, governmental restrictions, etc.).

In the event of a force majeure occurrence, every reasonable effort will be made to reschedule the booking or provide a suitable alternative.

7. Health & Safety

It is the customer’s responsibility to ensure the safe placement and use of the phone booth at the venue.

The Memory Booth team will take appropriate safety measures during the setup, but the customer is responsible for ensuring that the booth is not placed in a hazardous location or obstructing walkways.

8. Privacy & Data Protection

The Memory Booth team respects your privacy and will handle any recorded data in accordance with applicable data protection laws.

Recordings made using the audio phone are the property of the customer, and the Memory Booth team will not share or distribute the recordings without the customer’s consent.

9. Cancellation by Memory Booth

The Memory Booth team reserves the right to cancel bookings in the event of unforeseen circumstances (e.g., equipment failure, staff illness). In such cases, a full refund of the deposit will be provided, and efforts will be made to reschedule where possible.

10. Changes to Booking

Any changes to the booking, including hire times or location, must be communicated and agreed in writing at least 48 hours prior to the event. Failure to do so may result in the original booking details being upheld or additional charges being incurred.

By agreeing to these Terms & Conditions, the customer acknowledges and accepts full responsibility for the equipment and the adherence to the terms during the hire period.